• Which Carrier and APN Should I Use for My eSIM?

  In most cases, your carrier and APN settings are configured automatically during eSIM installation. However, if your mobile data is not working correctly or the connection is slow, you may need to manually enter the APN. When roaming or using a partner network abroad, you may need to manually update your APN settings to ensure proper connectivity. For instructions on settingPopular

• How do I configure the APN on my iOS device?

  Go to Settings Cellular eSIM (BENOsim) Cellular Data Network . (https://storage.crisp.chat/users/helpdesk/website/-/4/a/9/e/4a9e36bd4f044c00/1ds1awd7at.png =250x526) (https://storage.crisp.chat/users/helpdesk/website/-/4/a/9/e/4a9e36bd4f044c00/2dshqxoeg.png =250x526) Refer to the list below and enter the APN corresponding to the country you’re currently visiting.Some readers

• How do I configure the APN on my Android device?

  Go to Settings Connections Mobile Networks Access Point Names . (https://storage.crisp.chat/users/helpdesk/website/-/4/a/9/e/4a9e36bd4f044c00/1ds112wch6.png =250x539) (https://storage.crisp.chat/users/helpdesk/website/-/4/a/9/e/4a9e36bd4f044c00/2dscb1ost.png =250x539) (https://storage.crisp.chat/users/helpdesk/website/-/4/a/9/e/4a9e36bd4f044c00/3ds13q3tcx.png =250x539) Tap the Add or + icon and enter the appropriate APN foSome readers

• eSIM Cannot Be Added” – What It Means and How to Resolve It

  If your device displays the message “eSIM cannot be added” during installation, it may be due to a weak network connection or because the eSIM has already been successfully installed. This issue is commonly seen on iOS devices when using a QR code or setting up manually. (https://storage.crisp.chat/users/helpdesk/website/-/4/a/9/e/4a9e36bd4f044c00/01xdenup.png =250x153) On Android devices, the same messageFew readers

• Trouble Proceeding with Cellular Setup or eSIM Activation

  If your device displays a message such as “Unable to Continue Cellular Configuration” or “Unable to Activate eSIM,” this is typically caused by an unstable or weak internet connection. (https://storage.crisp.chat/users/helpdesk/website/-/4/a/9/e/4a9e36bd4f044c00/11mtcgka.png =250x137) Make sure your device is connected to a reliable and strong network before attempting iFew readers

• eSIM Not Supported

  If you see a “eSIM not supported” notification, it likely means your device is locked to a specific mobile carrier and does not accept external eSIM profiles. If so, please contact us to request a refund. (https://storage.crisp.chat/users/helpdesk/website/-/4/a/9/e/4a9e36bd4f044c00/11hs360z.png =250x189) If you don't see "Add eSIM" option below SIM card section on your android device, that means your device is not supported for eSIM. If so, pleaseFew readers

• Experiencing Slow Speeds on eSIM

  Sluggish connectivity on your eSIM may result from high network traffic, poor reception, or device-related issues. If your eSIM allows it, switching to a different available carrier could improve speed. Consider the following actions: Check which network types your device supports (e.g., 3G, 4G, 5G). Navigate to your mobile settings and try changing the current mode. Wait briefly before reveFew readers

• How do I know if my device is unlocked?

  Insert a SIM card from a different carrier. If calls/texts work, your device is unlocked. For iPhones : Go to Settings → General → About and scroll down. If you see “No SIM restrictions” next to Carrier Lock, your iPhone is unlocked. (https://storage.crisp.chat/users/helpdesk/website/-/4/a/9/e/4a9e36bd4f044c00/1788ro0.png =250x528) (hFew readers

• eSIM Installed but No Signal

  If your eSIM has been installed but is not receiving a signal, the issue may stem from a few common factors: Location: Ensure you're in an area with reliable coverage. Roaming Settings: When traveling, make sure data roaming is enabled—otherwise, connectivity may be blocked. Carrier Outages: Temporary disruptions on the provider’s end may affect service availability. Enable Data Roaming anFew readers

• Manually Changing Network Selection

  If your connection is unstable or slow, switching to a different available network may help. Most devices automatically connect to the optimal network, but you can override this manually. Go to Settings Cellular Select your BENOsim Tap Network Selection Disable automatic mode and choose from the list of available carriers. If no list appears within 30–40 seconds, restart your devicSome readers

• QR Code Generation Error

  If you encounter a "Unable to issue QR Code" message, it may be due to the eSIM product not supporting QR installation or a system delay. Typically, QR codes are generated 2–3 minutes after activation. If the error appears twice consecutively, please contact our customer support for prompt assistance. (https://storage.crisp.chat/users/helpdesk/website/-/4/a/9/e/4a9e36bd4f044c00/116vz7rt.png =250x203)Few readers

• How to Confirm Your BENOsim Data Plan Is Active

  If you're unfamiliar with eSIM technology, it's natural to feel uncertain about whether your BENOsim plan is functioning correctly—and to be concerned that your device might still be using your primary mobile plan for data. To avoid any unexpected charges, it’s important to verify that your device is using the correct data source. Review Your RoaFew readers

• How to Send Text Messages Using a Data-Only BENOsim

  Messaging with a data-only BENOsim is simple, though the process varies depending on your device. iMessage functions entirely through Wi-Fi or mobile data, making it ideal for data-only plans. Ensure your iMessage is linked to your Apple ID rather than your phone number. If messages aren't sending, a quick reset of iMessage settings may resolve the issue. color 00276Few readers

• How Can I Verify If My Phone Is Carrier Locked?

  BENOsim installation requires that your device is not restricted to a specific carrier. To determine if your phone is carrier-locked, please follow the instructions below. Open Settings Navigate to General Select About Scroll down to locate Carrier Lock or Network Provider Lock If a carrier’s name appears, your device is locked to that network and cannFew readers

• Should Data Roaming Be Enabled for a BENOsim?

  It’s an important question—data roaming settings can be confusing, and incorrect configuration may result in unexpected roaming charges from your home carrier. When using BENOsim, Data Roaming should be set to ON. This enables your device to connect seamlessly to the best available local networks as you travel. It allows BENOsim to switch between networks when needed, ensuring stable and fast data access. Enabling roaming onFew readers

• Troubleshooting eSIM Installation Issues

  If you're experiencing difficulties installing your BENOsim: Device Compatibility: Confirm that your device supports eSIM functionality. Software Updates: Ensure your device's operating system is up to date. Internet Connection: Make sure you're connected to Wi-Fi or have an active data connection during installation. Follow Instructions: Adhere to the specific installation guidelines provided for your device model.Few readers

• My Data Is Enabled, But I Still Can’t Connect?

  If your BENOsim data plan is active and set as your device’s primary mobile data source, but you're unable to access the internet, the issue is often easy to resolve. Important: Do not delete your eSIM—once removed, it cannot be restored. Instead, review the following steps to identify and resolve the issue: BENOsim plans are region-specific. For example,Few readers

• Why does my iPhone display “No SIM” or “Invalid SIM”?

  Seeing a 'No SIM' or 'Invalid SIM' warning? That usually means your device is either having trouble reading your SIM card or there’s a configuration issue. Restart your device Go to Settings General About If a software update is available, tap Update If the issue persists, eject the physical SIM, check for damage, and reinsert it carefully Still no luck? It miFew readers

• Why is my iPhone eSIM stuck on “Activating”?

  If your eSIM seems frozen on “Activating” even though you're in the right region and the installation process was completed correctly, try this quick fix: Swipe down from the top-right of the screen to open Control Center Turn Airplane Mode ON, wait 30 seconds Turn Airplane Mode OFF, wait another 30 seconds Head to Settings Cellular and check if the eSIM has fully activated Still not connecting? Reach out via liveFew readers

• Why am I getting roaming charges while using a BENOsim?

  If your carrier is billing you for roaming despite using a BENOsim, it’s likely your primary SIM is still active in the background. Here are your two best options: This ensures you won’t be charged for incoming/outgoing calls or texts through your original number. (iMessage and FaceTime will still work if they're connected to your Apple ID.)Few readers

• “Unable to Activate eSIM” on iPhone—What does it mean?

  This message can pop up during installation when your iPhone can’t complete the eSIM setup. While it says “activation,” it’s usually an issue with downloading or installing the eSIM itself. (https://storage.crisp.chat/users/helpdesk/website/-/4/a/9/e/4a9e36bd4f044c00/1shadowozxixr.png =250x528) You're not in the eSIM's valid region Data Roaming is off (unless you're usiFew readers

• Recommended eSIM Settings for iPhone

  To ensure optimal performance of your BENOsim on an iPhone or iPad, please verify the following settings after completing the installation: Go to Settings Cellular SIMs Select your BENOsim Toggle “Turn On This Line” to ON (https://storage.crisp.chat/users/helpdesk/website/-/4/a/9/e/4a9e36bd4f044c00/11b2dgjg.png =250x528) color 00276F (Enable Data Roaming for BENOsiFew readers

• My phone says: "Can't add plan. To add a new plan, you need to remove your other eSIM mobile plan."

  This message means your device has reached its limit for stored eSIM profiles. Some phones only support a few eSIMs at a time—even though they can store multiple, the number varies by device model. If you're getting this message, remove one of your older eSIMs before adding a new BENOsim.Few readers

• Turning Off Your Primary SIM

  Using BENOsim for your mobile data doesn’t require you to disable your main SIM, but some users prefer to turn it off completely to avoid accidental roaming charges. If you’d rather not risk using your primary number while abroad, here’s how you can temporarily switch it off: Open Settings Go to Cellular Select your Primary Plan Toggle Turn On This Line to OFF This deactivates your SIM,Few readers

• Missing SIM Card Manager on Samsung?

  If your Samsung supports eSIM but “SIM Card Manager” isn’t showing, it could be because your carrier has restricted access to this feature — even if your phone isn’t fully carrier-locked. This can prevent you from adding new eSIM profiles. Please reach out to your carrier to request full unlocking of your device and access to SIM management settings.Few readers

• Should “Cellular Data Switching” Be Enabled?

  This feature lets your phone automatically jump between data lines based on signal strength. However, when traveling, this could lead to unexpected roaming charges. When using BENOsim, we strongly suggest turning Cellular Data Switching OFF so your device only uses your BENO data line — and nothing else. iOS (https://storage.crisp.chat/users/helpdesk/website/-/4/a/9/e/4a9e36bd4f044c00/1l3gfzg.png =250x528) AndroidFew readers

• How to Locate Your ICCID

  Each eSIM or physical SIM card is assigned a unique identifier known as an ICCID (Integrated Circuit Card Identifier). This number helps distinguish one SIM from another and is sometimes requested by our support team to confirm whether your BENOsim has been properly installed. Open Settings Tap Cellular (or Mobile Data) Locate your list of SIMs and ensure your BENOsim is enabled (If not, tap on iFew readers

• iPhone Error: “Unable to Complete Cellular Plan Change”

  Encountering this message during setup? “Unable to Complete Cellular Plan Change — Your cellular plan could not be set up. Try again later.” (https://storage.crisp.chat/users/helpdesk/website/-/4/a/9/e/4a9e36bd4f044c00/11v2cji0.png =250x150) The eSIM is already installed: You might be trying to re-add an active plan. Check your existing ICCIDs to confFew readers

• Manually Selecting a Network? Your Data Might Not Work

  BENOsim recommends keeping Network Selection set to Automatic. If you manually picked a network and data isn’t working, it could be unsupported. Switch back to Automatic Wait for a compatible network to connect (you may see “BENO” or a local carrier’s name) Ensure Data Roaming is ON Confirm your APN is set to beno in both the Name and APN fieldsFew readers

• Is Hotspot or Tethering allowed?

  Generally, yes. While some local carriers might impose limitations, tethering is typically supported.Few readers

• My QR code won’t scan — what should I do?

  Here are some steps to help you resolve QR code issues: Confirm your phone supports eSIM and is unlocked if compatibility exists. A Wi-Fi connection is necessary to install the eSIM. We recommend installing it over Wi-Fi at home before your trip. For multi-country plans, verify the destination is supported before proceeFew readers

• Why am I getting messages from foreign numbers after installing eSIM?

  You may receive messages in other languages (e.g., Chinese) after activation. These are automatic welcome texts from BENO’s network partners like CMHK. There’s no need to be concerned—they’re standard notifications.Few readers

• Does BENOsim provide a phone number?

  No, BENOsim is a data-only service and does not include a phone number.Few readers

• How do I confirm that my BENOsim is working?

  Go to your phone’s Cellular or Mobile Data settings and check if your eSIM shows a connection.Few readers

• How can I delete a BENOsim?

  Go to your phone’s settings, locate the eSIM under Cellular/Mobile Data, and remove it by following the on-screen steps.Few readers

• How do I select the correct data plan profile?

  During setup, you’ll see available profiles. Just select the one matching your data plan, and your device will connect accordingly.Few readers

• Can I rename my eSIM profiles?

  Yes, you can customize profile names. Go to Cellular/Mobile Data settings, tap the profile, and rename it.Few readers

• Where can I learn more about eSIMs?

  If you have questions or want more details, reach out to the BENO customer support team anytime.Few readers

• Can I use my regular SIM and BENOsim together?

  Some phones support using both a physical SIM and an eSIM at once. Please check your phone specs to confirm.Few readers

• How does unlimited data work?

  With BENOsim’s unlimited data plans, you’ll receive a set amount of high-speed data each day, depending on the plan you’ve chosen. We also offer flexible custom plans for those who need more tailored options (where available). If you're using a multi-day package, you can access your daily data allowance throughout the entire validity period. Once your daily data limit is reached, you can still stay connected, though your speeds may be temporaFew readers

• Why did my internet suddenly slow down?

  If you're on an unlimited plan and exceed your daily limit, the speed will reduce temporarily due to the Fair Usage Policy. It will return to normal after your 24-hour cycle resets.Few readers

• When does my unlimited plan reset?

  It resets 24 hours after initial activation. For example, if activated at 9:00 AM, it resets at 9:00 AM the next day.Few readers

• When will I receive my eSIM?

  After purchasing, you'll receive an email with a QR code and manual setup instructions for immediate installation.Few readers

• What’s the difference between Roaming and Local Network?

  Your device connects to a partner carrier of your home network and may incur extra charges. BENOsim avoids these charges by offering prepackaged data. The eSIM connects directly to a domestic carrier in the visited country, offering seamless data service without roaming fees.Few readers

• When does my data plan start?

  Your plan begins the moment you connect to a supported network. For instance, if you activate a 1-day plan at 09:00 AM, it will remain active until 09:00 AM the next day.Few readers