Articles on: Troubleshooting

Why is my iPhone eSIM stuck on “Activating”?

If your eSIM seems frozen on “Activating” even though you're in the right region and the installation process was completed correctly, try this quick fix:

Swipe down from the top-right of the screen to open Control Center
Turn Airplane Mode ON, wait 30 seconds
Turn Airplane Mode OFF, wait another 30 seconds
Head to Settings > Cellular and check if the eSIM has fully activated

Still not connecting? Reach out via live chat or email (help@benosim.com) so we can help resolve the issue.

Updated on: 12/06/2025

Was this article helpful?

Thank you!