Why am I getting roaming charges while using a BENOsim?

If your carrier is billing you for roaming despite using a BENOsim, it’s likely your primary SIM is still active in the background.

Here are your two best options:

Option 1: Disable your main SIM while traveling

This ensures you won’t be charged for incoming/outgoing calls or texts through your original number. (iMessage and FaceTime will still work if they're connected to your Apple ID.)

Option 2: Ask your carrier to remove the daily travel plan

Instead of a flat-rate travel plan, you can opt for pay-per-use billing for any calls or texts. This may be more cost-efficient depending on your usage.

If you see unexpected charges, your carrier is likely billing you per call/text. Disabling your primary SIM during your trip can prevent this.

Still unsure? Our support team is happy to walk you through the process—just reach out via chat or email.

Updated on: 12/06/2025