eSIM Installed but No Signal

If your eSIM has been installed but is not receiving a signal, the issue may stem from a few common factors:

Location: Ensure you're in an area with reliable coverage.

Roaming Settings: When traveling, make sure data roaming is enabled—otherwise, connectivity may be blocked.

Carrier Outages: Temporary disruptions on the provider’s end may affect service availability.

Troubleshooting Steps:

1. Enable Data Roaming and eSIM

Confirm that the eSIM is active in your cellular settings and that data roaming is switched on. Disable Wi-Fi to ensure your device connects via mobile data.

iOS

Android

2. Adjust Network Mode

Depending on your device's capabilities (2G/3G/4G/5G), try changing the network mode under “Voice & Data” or “Network Selection.” Wait a few moments before switching back to your preferred setting.

iOS

Android

3. Restart Your Device

Rebooting can often resolve temporary glitches that interfere with network registration.

4. Toggle Airplane Mode

Enable Airplane Mode for a few seconds, then turn it off. This can reset the connection and prompt your phone to reconnect to the eSIM network.

iOS

Android

5. Reset Network Settings

If previous steps fail, go to your cellular data settings and reset network configurations. This will erase saved Wi-Fi, APN, and hotspot data, which can help resolve deeper connectivity issues.

If your signal does not improve after following these steps, please contact our customer support team for further assistance.

iOS

Android

Updated on: 15/07/2025