Question 1

Does my device support eSIM technology?

Accepted Answer

${color}[#00276F](Does my device support eSIM technology?)

Most newer devices do indeed support eSIM technology, but here's an updated list so you can search for your own device to make sure it's compatible.

${color}[#00276F](eSIM compatible iPhones:)

iPhone XR*
iPhone XS**
iPhone XS Max*
iPhone 11*
iPhone 11 Pro*
iPhone 11 Pro Max*
iPhone SE (selected)
iPhone 12*
iPhone 12 Mini**
iPhone 12 Pro*
iPhone 12 Pro Max*
iPhone 13*
iPhone 13 Mini**
iPhone 13 Pro*
iPhone 13 Pro Max*
iPhone 14*
iPhone 14 Plus*
iPhone 14 Pro*
iPhone 14 Pro Max*
iPhone 15*
iPhone 15 Plus*
iPhone 15 Pro*
iPhone 15 Pro Max*
iPhone 16*
iPhone 16 Pro*
iPhone 16 Pro Max*
iPhone 16 Plus*

*excluding devices purchased in Mainland China, Hong Kong, or Macao **excluding devices purchased in Mainland China

View iPhone eSIM installation instructions

${color}[#00276F](eSIM compatible iPads:)

iPad (A2198, 2019 and newer)**
iPad Mini (A2124, 2019 and newer)**
iPad Air (A2123, 2019 and newer)**
iPad Pro 11" (A2068, 2020 and newer)**
iPad Pro 12.9" (A2069, 2020 and newer)**

**excluding devices purchased in Mainland China

View iPad eSIM installation instructions

${color}[#00276F](eSIM compatible Samsung devices:)

Samsung

Question 2

Which Carrier and APN Should I Use for My eSIM?

Accepted Answer

${color}[#00276F](Which Carrier and APN Should I Use for My eSIM?)

${color}[#00276F](Important Notes)

In most cases, your carrier and APN settings are configured automatically during eSIM installation.
However, if your mobile data is not working correctly or the connection is slow, you may need to manually enter the APN.
When roaming or using a partner network abroad, you may need to manually update your APN settings to ensure proper connectivity.

For instructions on setting up carriers and APN, please refer to the article below.

Please ensure that the selected carrier and APN match the country associated with your eSIM plan. If issues persist even after updating your APN, please contact our customer support team for further assistance.

Question 3

How to Install and Activate BENOsim on Samsung Devices

Accepted Answer

${color}[#00276F](How to Install and Activate BENOsim on Samsung Devices)

If you're planning to use your Samsung device for international travel, we recommend setting up your eSIM while you're still at home—preferably with a reliable Wi-Fi or data connection. That way, you’ll be ready to activate your plan as soon as you arrive at your destination.

${color}[#00276F](Installation via SIM Manager - QR Code Method)

Open the [BENOsim] app, select the eSIM you want to install, tap [Go To Install], and choose the [QR Code Installation] option.

Share the QR code to another device so you can scan it, or if you’re using a Galaxy S22 or later, simply take a screenshot of the code.
Go to [Settings > Connections > SIM manager].

Tap [Add eSIM] or [Add mobile plan], then select [Scan QR code].

![](https://storage.crisp.chat/users/helpdesk/w

Question 4

How to Install and Set Up Your eSIM on iOS Devices Using a QR Code

Accepted Answer

${color}[#00276F](How to Install and Set Up Your eSIM on iOS Devices Using a QR Code)

${color}[#00276F](1. Open Settings Menu)

Go to your device’s 'Settings', then tap 'Cellular'.

${color}[#00276F](2. Add eSIM)

In the SIMs section, select 'Add eSIM' to begin the installation.

${color}[#00276F](3. Choose Installation Method)

Select 'Use QR Code' as your preferred installation method.

${color}[#00276F](4. Scan QR Code)

Scan the QR code provided by BENOsim. You can find it in your email or under My eSIM on the website.

${color}[#00276F](5. Activate eSIM)

Follow the on-screen instructions. The activation process may take a few minutes.

${color}[#00276F](6. Complete Setup)

Once the process is complete, tap the 'Done' button at the bottom of the screen.

${color}[#00276F](7. Label Your Cellular Plan)

You

Question 5

How to Install BENOsim eSIM on Your Laptop

Accepted Answer

${color}[#00276F](How to Install BENOsim eSIM on Your Laptop)

Planning to set up your new [BENOsim] eSIM on a compatible laptop? Using eSIM on your laptop allows you to connect to mobile data without a physical SIM card or relying on Wi-Fi availability nearby.

${color}[#00276F](Installing eSIM on Windows Devices)

Click the [Start] menu
Open [Settings], then go to [Network & Internet]
Select [Cellular], then click on [Manage eSIM profiles]
Choose [Add a new profile]
Click [Let me enter an activation code]
Either scan your QR code and tap [Continue] to proceed, or manually input your eSIM details (SM-DP+ address and Activation Code)
If needed, ensure that both the [Name] and [APN] fields are set to [BENOsim]

${color}[#00276F](Activating Your eSIM on Windows)

To connect to a network, make sure you're physically located in the country or region associated with your eSIM data plan. (For example, if your eSIM is intended for use while traveling, you won’t be able to activate it successfully while still in your home country.)

Click the [Start] menu
Go to [Settings], then [Network & Internet]
Select [Cellular] and open [Manage eSIM profiles]
Choose the eSIM profile you want to activate, then click [Use]
Confirm your selection by tapping [Yes]

Once completed, your laptop will connect to the data network using your eSIM.

Question 6

How to Install an eSIM on Your iPhone or iPad

Accepted Answer

${color}[#00276F](How to Install an eSIM on Your iPhone or iPad)

Enjoy instant access to mobile data in over 200 countries by installing your digital SIM on your iPhone or iPad. Once you have purchased a data plan, you may install the eSIM while connected to Wi-Fi or mobile data—even before your departure.

${color}[#00276F](Step 1: Open BENOsim and Select Your eSIM)

Launch the BENOsim app and sign in. Navigate to [My eSIM] in the bottom menu, select the desired eSIM, and tap [Install & Activate > Go To Install].

${color}[#00276F](Step 2: Select an Installation Method)

There are two options for installation: QR Code and Manual. Choose how you want to install BENOsim on your device. Click the links below to see more detailed guides for each options.

View Guide for QR code Installation Vide Guide for Manual Installation

${color}[#00276F](Step 3: Follow the installation guide on BENOsim app or website)

Tap [QR Code Installat

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